TERMS & CONDITIONS

1
MEMBERSHIP DURATION & ACTIVATION
  • Membership is valid for 1 year from the date of activation.
  • Activation occurs instantly upon successful enrollment through eligible shopping or paid registration.
Membership Activation
2
COUPONS TERMS & VALIDITY
  • General Coupons: Valid for 12 months from the date of issue. Not valid during EOSS.
  • Special Occasion Coupons: Valid for 15 days (7 days before and after the occasion). Value is reduced to 50% during EOSS.
  • Expired Coupons: Cannot be reissued, extended, or honoured after expiry.
Coupon Info
3
MEMBERSHIP RENEWAL CRITERIA
  • Renewal to be based on annual shopping spend as per tier eligibility (recorded via registered mobile number).
  • Membership will auto-renew on meeting criteria or lapse on expiry if criteria is not met.
Renewal Criteria
4
WHATSAPP CHATBOT USAGE
  • View/update coupons, points, and contact details.
  • Enroll in Kapsons Plus membership using the program.
  • Access nearby Kapsons store locations.
  • Raise after-sale concerns for support.
  • Receive personalized updates and exclusive offers.
Chatbot Usage
5
GENERAL CONDITIONS
  • Membership is linked to the registered mobile number.
  • Benefits shared with multiple registrations for each number are forfeited without recourse.
  • Discounts and rewards cannot be clubbed with other offers unless specified otherwise.
  • Missing invoices, miscredited points must be raised within 15 days of transaction.
  • By enrolling, members consent to receive service/marketing messages via SMS/WhatsApp/email.
  • Kapsons reserves the right to alter/discontinue this program at any time without prior notice. Disputes if any are subject to Chandigarh jurisdiction only. For queries/feedback please reach out via kapsons.in/contact or write to the program management.
General Conditions
6
CUSTOMER SUPPORT

For assistance, members can

  • Contact Customer Care via WhatsApp: 9878942057
  • Email: customercare@kapsons.com
  • Use the Chatbot for instant support
  • Visit any participating Kapsons or Kapkids store
Customer Support